Knowledge services: a strategic framework for the 21st century organization

Abstract

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. With the success of knowledge services as a management methodology, the practice has become an acknowledged framework for strategic knowledge management applicable to all businesses and organizations.

Contents

Preface: Enabling the knowledge-sharing culture -- Acknowledgements -- Building the knowledge culture -- Applied knowledge services -- The way forward -- Epilogue: Knowledge services. The critical management discipline for the twenty-first century organization.