Data-driven decisions: a practical toolkit for library and information professionals

Abstract

This book guides readers from the very start of their journey in discovering data and all its uses to implementing data collection, analysis and review for decision making and service development.

Contents

Background. Introduction ; Using the toolkit -- The toolkit. Step 1: Identity ; Step 2: Collect ; Step 3: Map ; Step 4: Analyse ; Step 5: Act ; Step 6: Review -- Going further. Moving from a transactional to a transformational service using data / Helen Rimmer ; Collection mapping for collection management / Amy Stubbing ; User experience and qualitative data / Emilia Brzozowska-Szczecina ; Alternative data sources: using digital and social media to inform management decisions in your library / Leo Appleton ; Starting from scratch: building a data culture at the University of Westminster / Sarah Maule ; Back to the drawing board: how data visualisation techniques informed service delivery during the COVID-19 pandemic / Elaine Sykes.