Foundations of library services: an introduction for support staff

Inhoud

Library services today : an overview -- Acquisitions, collection development, and classification -- Special collections and non-book materials -- Circulation services -- Reference services, reader's advisory, and reserves -- Resource sharing -- Twenty-first-century library customer service : an overview -- Customer service to youth -- Customer service to older adults -- Customer service to patrons with special needs -- Customer service to challenging patrons -- Library programming and public relations -- Intellectual freedom and censorship : an overview -- The freedom to read -- Children and intellectual freedom.